FAIR TRADE FASHION ACCESSORIES

RETURN POLICY

Satisfaction Guarantee
We guarantee the quality and individuality of all our products. As a result of the handcrafted nature of our products, many items will vary slightly in color and/or size. If for any reason you are not completely satisfied with your purchase, you may return it within 30 days by contacting customer service.

Returns

If you are not completely satisfied with your purchase or fair trade gift, please contact us at customer.service@jolica.com before mailing products back. Returns are accepted within 30 days of the date that you received your order for full refund or exchange. Please mail products in their original condition along with a copy of the invoice, the original packaging and tags to:

Jolica Returns Department
Box 190
Fonthill, Ontario
L0S 1E0

Or

Jolica Returns Department
Box 122
Buffalo, NY 14205

Please allow up to 3 weeks for us to receive your return and process your request. Refunds will be issued in the original form of payment for the cost of the product plus taxes. Shipping charges are not refundable. If the item was a gift, we will issue store credit for the return. Unless your order arrived damaged, shipping costs for returns are the responsibility of the customer.

Damaged Items

Damaged or defective items should be reported to us within 10 business days of receipt of the package. Do not ship damaged products back to us unless requested to do so. A refund will be issued to your account or you will be shipped replacement item(s) as soon as possible.

Missing Items

While we try to be as accurate as possible, we will occasionally make a mistake in fulfilling orders. If items are missing from your order, please contact us within 10 business days of receipt of the package to be issued a credit or to be shipped correct item(s).

Exchanges

If an item is returned in exchange for an item of greater value, the retail difference and applicable sales tax are required. If the an item is returned in exchange for an item of lesser value, the retail difference and the applicable sales tax will be credited to the customer.

Cancellations
To cancel an order, please contact us. If your order has not shipped, we will make every effort to accommodate your request.